1.Distinguish
between E-commerce and e-business
This
can best be explained by referring to different elements shown in figure
v Sell-side
e-commerce
v Buy-side
e-commerce
v Internal
use of electronic communication support business processes
e-business
is generally understood to include all three elements. E-commerce is commonly
used to refer to either the first one or first two of theses elements, but less
common the third. E-business is broader in scope than e-commerce
2.
explain what is meant by buy-side and sell-side e-commerce
Again
refer to figure 1. Buy-side e-commerce
is using communications technology to support the upstream supply chain from
procurement to inbound logistics. Sell-side refers to selling and distributing
products and service from an organization to its customers.
3.
describe the differences service that can be offered to customers via a web
v Outline
information service on company and products
v Detailed
information service on prouct, e.g. technical info sheets
v Transactional
e-commerce – purchase can be made online
v Transactional
customer service – questions can be asked and answers supplied online.
