Ebusiness and Ecommerce management

1.Distinguish between E-commerce and e-business

This can best be explained by referring to different elements shown in figure

v  Sell-side e-commerce

v  Buy-side e-commerce

v  Internal use of electronic communication support business processes

e-business is generally understood to include all three elements. E-commerce is commonly used to refer to either the first one or first two of theses elements, but less common the third. E-business is broader in scope than e-commerce

2. explain what is meant by buy-side and sell-side e-commerce

Again refer to figure  1. Buy-side e-commerce is using communications technology to support the upstream supply chain from procurement to inbound logistics. Sell-side refers to selling and distributing products and service from an organization to its customers.

3. describe the differences service that can be offered to customers via a web

v  Outline information service on company and products

v  Detailed information service on prouct, e.g. technical info sheets

v  Transactional e-commerce – purchase can be made online

v  Transactional customer service – questions can be asked and answers supplied online.